Terms & Conditions           Policies              Privacy Statement

Please read the following information carefully. This pages describes our terms, conditions, policies and statements for Epic Steps Careers Limited first and then for Epic Steps CIC further down.

Epic Steps Careers Limited: Company Number 10446492

Incorporated: October 2016

 

THESE TERMS shall apply to all engagements between:

(1) Epic Steps Careers Limited, Altrincham, Cheshire WA15 8NE

(2) The “Client” this term can refer to an individual or an organisation

 

BACKGROUND:

Epic Steps Careers Limited are a professional career coaching and guidance company who assist individuals and organisations in the field of career management and development. We empower individuals to explore their own intelligence, values, skills and goals and then work with them to create a strategy to transition them from their current situation to where they want to be in the future. We partner with individuals at various stages in their career from mid-level professionals up to senior leaders, including business owners, whether they are looking to progress up the career ladder, change career direction or transition from full-time working to developing a portfolio career.

 

We offer a variety of services ranging from one-off 1-2-1 career coaching sessions to a comprehensive 3-month Careers+ pathway. We provide coaching and guidance through a range of methods including individual and group face-to-face, telephone and video sessions. We use a variety of coaching tools and techniques tailored to the needs of each individual client.

 

  1. DEFINITIONS:

    In these terms:

1.1 The “Company” refers to Epic Steps Careers Limited

1.2 The “Client” means that (?) customer of Epic Steps Careers Limited to whom the “Company” provides (or is asked to provide) services as per the “Client’s” request

1.3 “Delivery” means the delivery of the services as outlined in ‘Background’

1.4 “Force Majeure” means in relation to either party, any circumstances beyond the practicable control of that party (including, without limitation) any non-availability of materials, equipment or labour

1.5 “Loss” means all claims, liabilities, losses, expenses, costs and proceedings

1.6 “Price and Payment” refers to the price and payment terms as confirmed and agreed with the “Client” prior to the delivery of the Services

1.7 “Services” refers to any and all services provided to the ‘Client” by Epic Steps Careers Limited as agreed by each party prior to the commencement of the ‘Delivery”

1.8 “Provider” refers to the individual or group providing the “Services” on behalf of Epic Steps Careers Limited. This can be a direct “Employee” of the “Company” or a “Consultant” engaged on behalf of Epic Steps Careers Limited to “Deliver” the “Services”

1.9 “Employee” refers to a full-time or part-time employee of the “Company”

1.10 “Consultant” means the individual engaged by Epic Steps Careers Limited to provide the ‘Services” to the “Client” on behalf of the ‘Company”.

 

  1. THE CONTRACT:

 Prior to commencement of services, each contract will be created electronically and will state terms of engagement: the level and scope of services to be provided, price and payment terms and all conditions and policies.  By proceeding with services, Clients agree to the Company’s terms of engagement.

 2.1 For Clients engaging the Company for ad-hoc, individual career coaching provision, an email will state terms of engagement.

 2.2 For Clients engaging the Company for the 3-month Careers+ Transform Programme, an electronic Letter of Engagement will state terms of engagement.   

 

  1. PRICE AND PAYMENT:

 3.1 In the case of ad-hoc or one-off coaching provision, the price will be agreed between the Client and the Company in advance of the service delivery and will be communicated via email. Payment terms for ad-hoc and/or one-off coaching provision will be 14 days from the date of the invoice, the invoice will be issued following completion of each coaching session.

3.2 In the case of the 3-month Careers+ pathway, the price will be as stated in the programme information guide on the Epic Steps Careers Limited website: Payment terms will be 14 days from the date of the invoice and must be paid prior to the programme commencing, whichever is sooner.

3.3. All payments are to be made electronically to the Epic Steps Careers Limited Bank Account which is held with Barclays Bank. Details of the Bank Account will be included in the invoice.

 

  1. PROVISION OF SERVICES:

4.1 The Company provide a range of services related to the development and transformation of individual’s career goals and ambitions. These include, but are not restricted to, guidance on identifying key skills, strengths, development areas and core competencies; personal career goal setting; career promotion; CV and Cover Letter advice; mock interview preparation, job search strategy, onboarding, industry insights, portfolio career options.

4.2 The Services will be delivered by either an Employee of the Company or a Consultant identified by the Company as having the necessary skills and experience required to deliver the services.

4.3 The Client will agree with the service provider the relevant services to be delivered, depending on the Client’s individual needs in order to tailor the service provision.

4.4 The Client and the service provider will agree a timetable of when the services will be delivered and both parties will make every effort to adhere to the schedule. For issues relating to cancellation of sessions see the Cancellation Section of these Terms and Conditions.

4.5 The services will be delivered via a variety of methods including, face-to-face, telephone, videocall (such as Skype or Zoom), webinars and electronic mail. The method of delivery should be agreed between the Client and the service provider prior to the commencement of the delivery and may include a variety of methods not limited to those already mentioned.

4.6  The Company is not responsible for any Client securing a new position.  The Company is not responsible for the placement of any Client into work. The Company is not responsible for creating or seeking job opportunities with external organisations.

5. INSURANCE AND LIABILITY:

5.1 The Company shall maintain full and comprehensive Professional Indemnity Insurance and Public Liability Insurance Policies covering any Employee of Epic Steps Careers Limited.

5.2 The Company shall ensure that any Consultant engaged to deliver any service provision on behalf of Epic Steps Careers Limited has an appropriate Indemnity Insurance Policy at the time of delivering the service.

5.3 The Consultant will, if requested by the Company, provide a copy of the Indemnity Insurance Policy and evidence that the premium has been paid, prior to accepting an assignment from Epic Steps Careers Limited.

 

  1. FORCE MAJEURE:

The Company will not accept any liability, of any kind, for non-performance or delivery of services, either by an employee of the Company, or a Consultant acting on behalf of the Company, caused by an event outside of the Company’s reasonable control. The Client will be notified of the occurrence of such an event as soon as is reasonably practical and all endeavours to mitigate the effects of such an event and resume service delivery will be taken by the Company.

 

  1. CANCELLATION POLICY:

7.1 Whilst every effort will be made by all parties to adhere to scheduled appointments, the Company does recognise that occasionally sessions may need to be rescheduled.

7.2 If the Client cancels an agreed session, the Client is requested to inform the Company no later than 12 hours prior to the session commencing.

7.3 If the Company cancels an agreed session, the Company will inform the Client no later than 12 hours prior to the session commencing.  

7.4 All reasonable effort will be made to ensure that cancelled sessions are rescheduled at the earliest convenience of both parties.

7.5 In the event that the Client frequently cancels sessions, the Company reserves the right to charge for those sessions or not reschedule sessions.  

7.6 If a Client on the 3-month Careers+ pathway finds their circumstances change and they need to take a break from the programme, the Company will consider the individual case to determine the best way forward, should the Client wish to resume the programme at a later date.

7.7 In the event that the Client leaves the programme prior to completion, the Client is not eligible for any refund.

 

  1. DATA PROTECTION POLICY:

This clause refers to the General Data Protection Regulation (EU 2016/679) and any National Implementing Laws, Regulations and Secondary Regulation that may be updated in the UK or any Successor Legislation to the GDPR or the Data Protection Act, 1998. Further information on the Company’s Data Protection Policy can be found further below. www.epicsteps.co.uk

 

  1. INTELLECTUAL PROPERTY:

Background intellectual property remains the property of the Company.  Foreground intellectual property created for clients in accordance with their specifications remains jointly owned by the Company and the Client. All claims to intellectual property must be put in writing to the Company.  The Company does not give permission to any Client or third party to use its intellectual property without written permission which clearly describes dates, content, consents, usage and agreements.

 

  1. COMMUNICATION AND CONTACT DETAILS:

All communications will adhere to the Data Protection Policy, as stated on the Company’s website. Personal and sensitive information communicated between Epic Steps Careers Limited, external Consultants and Clients will be kept confidential. Contact details for Employees of Epic Steps Careers Limited can be found on the Company’s website. Contact details for Consultants contracted by the Company to deliver services on behalf of the Company will be notified to the Client prior to the commencement of the service delivery.

 

  1. COMPLAINTS AND FEEDBACK:

11.1 Any complaints or feedback should be sent, via email, to either Alison Edmonds or Clare Hudson, Directors of Epic Steps Careers Limited. Contact details for both Directors’ can be found on the Company website.

11.2 The Company will provide a written response to complaints within 48hrs and work with the Client to resolve issues. All reasonable effort will be taken by the Company to rectify complaints.

 

 

 

Epic Steps Community Interest Company (Epic Steps CIC) Limited: Company Number 9642295

Incorporated: June 2015

 

THESE TERMS shall apply to all engagements between:

(1) Epic Steps CIC, Ramsbottom, Bury

(2) Any individual or organisation engaging with Epic Steps CIC regarding the delivery of events and activities for children and schools

General Statement

Epic Steps CIC policies have been compiled for the safety and wellbeing of children attending Epic Steps events, to encompass the ethos of Epic Steps C.I.C.’s wider mission and with consideration for the premises being used.

Responsibilities

1.Final responsibility for ensuring policies/procedures are upheld is that of the Epic Steps management.

2.The Session Leader is responsible for ensuring compliance of policies/procedures on a session to session basis at all premises. The management is responsible for ensuring all staff and volunteers and children are aware of policies/procedures and how they should be implemented.

3.All staff have a responsibility to co-operate with the management to ensure compliance of policies/procedures in their place of work. Employees will be issued with copies of policy documents during their induction-training period.

4.Improvements to current policy are recorded and implemented at the earliest opportunity.

5.All policies/procedures and their effectiveness will be reviewed in September each year.

Aims and Objectives

Epic Steps aims to provide stimulating, challenging and fun individual and team activities designed specifically for 8-18yr old children. We promote the dignity, privacy, choice, safety, potential and diversity of all children, parents, staff and volunteers.

– Epic Steps will promote policies and procedures that promote its aims in practice, and will make these known to staff and volunteers, parents and children.

– Epic Steps will meet all relevant legislation applying to it.

Epic Steps will employ competent and confident staff and volunteers who have been appropriately vetted.

Epic Steps will provide a balanced range of activities, taking account of the ages, development needs and interest of each child.

 

Participation Criteria Policy

Epic Steps’ participation policy is governed by the following principles:

– Parents/carers will be provided with sufficient information about the sessions to enable parents/carers and children to make an informed choice.

– Allocation of places is based on equality and fairness.

– Parents/carers will be required to give consent for their child(ren) to participate

– Information provided by parents/carers will be treated confidentially and kept safe.

 

Code of Conduct/Behaviour Policy

Epic Steps aims to promote positive behaviour by treating everyone connected with dignity, respect equality and fairness at all times; by creating a safe and secure environment free from bullying, harassment and discrimination; by ensuring that users are free from exploitation and abuse.

We will achieve this by:

– Valuing each child as an individual.

– Ensuring that staff interaction with children builds confidence, encourages learning new skills and values the contributions of children.

– Working with schools to promote positive behaviour and deal with difficult behaviour.

– Encouraging the participation of children each session.

– Ensuring that staff are trained in recognising harm, abuse, neglect, bullying and discrimination and that they actively challenge and respond to such behaviour.

– Encourage children to take responsibility for their own behaviour.

– Having a child safeguarding policy.

– Having a code of behaviour that is consistently applied.

– Having a safe environment that meets all relevant legislation and by carrying out regular risk assessments.

– Having a non smoking environment.

 

Charges and Fees Policy

Epic Steps charges session fees which are realistic and appropriate

– Payments can be made through cash, cheque or direct transfer

 

Complaints Policy

Epic Steps actively encourages schools/parents/carers to respond, if problems or queries arise, by:

– Promoting an environment of mutual respect, trust and open communication

– Treating everyone fairly and equally

– Providing opportunities for everyone to be consulted and to value the opinions expressed.

– Producing a complaints procedure to support the aims and objectives, including access to an independent arbitrator when agreement cannot be reached

– Training staff in the handling of complaints

– Recording all complaints whether informally or formally made

 

Accidents and Incident Reporting Policy

Epic Steps is committed to ensuring that children may attend sessions in a safe environment that is in line with all the relevant legislation. To this end, management will ensure that:

– Epic Steps has a health and safety policy that involves the use of regular risk assessment and regular maintenance of equipment.

– Management and session leaders are knowledgeable about all the relevant health and safety legislation and their responsibilities in law.

– The premises first aid procedure is made clear to the session leader in the event of an accident/incident.

– All accidents/incidents involving children/staff/anyone within the premises are recorded.

– All accidents/incidents involving children and young people are reported to schools/parents/carers both verbally and in written format.

– All accidents/incidents involving the premises, materials or equipment must be reported to management.

– Any equipment designed to either prevent an accident/incident, or to tackle an accident/incident will be regularly and properly maintained.

– The no smoking policy is adhered to.

 

Confidentiality Policy
In order to respect the dignity and privacy of all users, Epic Steps will actively promote confidentiality in the following ways:

– Providing guidelines for staff on required records/reports.

– Providing guidelines for staff in the handling of confidential/ sensitive information.

– Providing secure storage for files and information.

– Adhering to all relevant legislation in the keeping of records.

– Providing parental/carer access to their child’s own records.

– Undertaking not to disclose confidential information unless required to do so in matters of child protection or life and death situations.

Health and Safety Policy

Health and safety is of paramount importance to Epic Steps. To this end, we will strive to ensure that:

Epic Steps provides a safe environment, suitable for our purpose, in line with all relevant legislation.

– Premises are hygienic and smoke free.

– Parents/schools provide all snacks, drinks and lunches for their children. We ask that parents provide food, drinks and snacks where nuts are not listed as an ingredient. Staff will be able to provide free access to drinking water throughout the day.

– Food provided by parents is well wrapped and in a secure bag. Staff will ensure that all food is stored in a safe, dry and hygienic environment.

– Equipment and props are clean and well maintained.

– Staff take measures to control the spread of infection.

– Regular risk assessments of premises, equipment and activities are carried out.

– Management and Session Leaders are aware of their responsibilities under relevant Health and Safety legislation.

– All required Reporting Procedures are in place.


Epic Steps
has a Child Safeguarding policy and an Accidents and Incidents Policy.

– Children will enjoy safety but will not be over-protected.

– Children will have regular breaks, with opportunities at any time for quiet play or reflection.

– Staff are aware of emergency procedures.


Child Safeguarding Policy
(this policy is constantly under review, with a formal review due August 2021)

 Epic Steps CIC is committed to building a ‘culture of safety’ in which the children we work with are protected from abuse and harm. Epic Steps CIC will respond promptly and appropriately to all incidents or concerns of abuse that may occur. Epic Steps CIC’s child protection procedures comply with all relevant legislation and with guidance issued by the Local Safeguarding Children Board (LSCB).
Designated Safeguarding Lead (DSL) is Kate Ferguson. The DSL coordinates child protection issues and liaises with external agencies (eg Social Care, the LSCB and Ofsted).

Forms of child abuse and neglect
Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm. An individual may abuse or neglect a child directly, or by failing to protect them from harm. Some forms of child abuse and neglect are listed below.

Emotional abuse is the persistent emotional maltreatment of a child so as to cause severe and persistent adverse effects on the child’s emotional development. It may involve making the child feel that they are worthless, unloved, or inadequate. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.

Physical abuse can involve hitting, shaking, throwing, poisoning, burning, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may be also caused when a parent or carer feigns the symptoms of, or deliberately causes, ill health to a child.

Sexual abuse involves forcing or enticing a child to take part in sexual activities, whether or not the child is aware of what is happening. This can involve physical contact, or non-contact activities such as showing children sexual activities or encouraging them to behave in sexually inappropriate ways.

Neglect is the persistent failure to meet a child’s basic physical and emotional needs. It can involve a failure to provide adequate food, clothing and shelter, to protect a child from physical and emotional harm, to ensure adequate supervision or to allow access to medical treatment.


Signs of child abuse and neglect
Signs of possible abuse and neglect may include:

  • significant changes in a child’s behaviour
  • deterioration in a child’s general well-being
  • unexplained bruising or marks
  • comments made by a child which give cause for concern
  • inappropriate behaviour displayed by other members of staff, or any other person. For example, inappropriate sexual comments, excessive one-to-one attention beyond the requirements of their role, or inappropriate sharing of images.

If abuse is suspected or disclosed
When a child makes a disclosure to a member of staff, that member of staff will:

  • Reassure the child that they were not to blame and were right to speak out
  • Listen to the child but not question them
  • Give reassurance that the staff member will take action
  • Record the incident as soon as possible (see Logging an incident below).

If a member of staff witnesses or suspects abuse, they will record the incident straightaway. If a third party expresses concern that a child is being abused, we will encourage them to contact Social Care directly. If they will not do so, we will explain that ES is obliged to, and the incident will be logged accordingly.

Logging an incident
All information about the suspected abuse or disclosure will be recorded on the concern form as soon as possible after the event. The record should include:

  • Date of the disclosure or of the incident causing concern
  • Date and time at which the record was made
  • Name and date of birth of the child involved
  • A factual report of what happened. If recording a disclosure, you must use the child’s own words.
  • Name, signature and job title of the person making the record.

The record will be given to ES’s DSL who will decide whether they need to contact Social Care or make a referral. All referrals to Social Care will be followed up in writing within 48 hours.

If any member of staff thinks that the incident has not been adequately dealt with, they may contact Social Care themselves.

Allegations against staff
If anyone makes an allegation of child abuse against a member of staff:

The allegation will be recorded on an Incident record form. Any witnesses to the incident should sign and date the entry to confirm it.

The allegation must be reported to the Local Authority Designated Officer (LADO) and to Ofsted. The LADO will advise if other agencies (eg police) should be informed, and ES’s DSL will act upon their advice. Any reports to the LADO will be followed up in writing within 48 hours.

Following advice from the LADO, it may be necessary to suspend the member of staff pending full investigation of the allegation.


Promoting awareness among staff
Epic Steps CIC ensures that:

Its designated DSL has/have relevant experience and receive appropriate training

Safe recruitment practices are followed for all new staff

All staff have a copy of this Safeguarding Children policy, understand its contents and are vigilant to signs of abuse or neglect

All staff are aware of their statutory requirements with regard to the disclosure or discovery of child abuse

Staff are familiar with the concern and incident report forms and where they are kept.

Staff are familiar with the “What To Do If You’re Worried A Child Is Being Abused” document.

Its procedures are in line with the guidance in “Working Together to Safeguard Children”.

Use of mobile phones and cameras
Photographs will only be taken of children with their parents’ permission. Only devices specifically authorised or provided by the DSL will be used to take photographs of children at ES sessions, except with the express permission of the project managers. Staff will read and sign the Epic Steps CIC policy: ‘Use of mobile phones and internet-enabled devices.’

Contact numbers

Children’s Social Care: 0300 123 6720 (Lancs) 0300 267 979 (County Durham) https://greatermanchesterscb.proceduresonline.com/chapters/pr_contacts.html (Greater Manchester)

LADO (Local Authority Designated Officer): 01772 536694 (Lancs) 03000 267 979 (County Durham Triage service)

Ofsted: 0300 123 1231

NSPCC: 0808 800 500

 

Links

“What To Do If You’re Worried A Child Is Being Abused”

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

“Working Together to Safeguard Children”

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/779401/Working_Together_to_Safeguard-Children.pdf

 


Child Participation Policy

Epic Steps fully supports the view that children should be treated with dignity and respect at all times, and that they should be enabled to realise their potential. We will achieve this by:

– Providing opportunities for children to express their views, exercise choice and, where possible, influence the activities.

– Actively consulting children and valuing their views.

– Enabling children to make informed choices.

– Providing opportunities for children to learn leadership, team work, problem solving and thinking creatively – and build confidence, courage and citizenship

– Treating everyone equally and fairly.

– Providing opportunities to be involved in the evaluation of sessions and activities.

 

Staff Recruitment and Selection Policy

Epic Steps CIC recruits staff and volunteers through a process that takes account of equal opportunities and safe recruitment practices. This will include:

– All applicants for staff and volunteers positions will be treated equally and fairly, and valued for their ethnic background, language, culture and faith.

– Ethnic monitoring of applications.

– All staff will be subject to an enhanced criminal records check through DBS, checks with previous employers

– Staff will be selected with a range of qualifications, skills and experiences relevant to session and activity aims and objectives.

– All posts are subject to six monthly probationary period


Equal Opportunities Policy

Epic Steps CIC believes in the dignity, privacy, choice safety, potential equality and diversity of its users. We will actively promote these principles by:

– Having policies and procedures and promotional material that reflect those principles in practice.

– Treating everyone with dignity and respect, and valuing different ethnic backgrounds, language, culture and faiths.

– Treating everyone equally and fairly and establishing an environment that is free from bullying, harassment and discrimination.

– Consulting with users and valuing the opinions expressed.

– Train staff in recognising harm, abuse, neglect, bullying and discrimination and in challenging such behaviour.

– Ethnic monitoring of admissions, waiting list and recruitment.

– Adhering to all relevant legislation.

 

Record Keeping Policy

Epic Steps CIC will maintain records that are required for the efficient and safe management and to promote the welfare, care, play and learning of children.

– Records will be kept in accordance with national and local guidance.

– Parent/carers can access their child’s own records.

– Records will be confidential and will be securely stored.

– Records will be made available to authorities on request.


For further information or questions relating to any of our policies, please contact Alison Edmonds on alison.edmonds@epicsteps.co.uk

Disclaimer

Epic Steps C.I.C. and the building management will not be responsible for any loss/damage occurring to personal belongings and equipment of children and school staff during event days.